GENERAL BUSINESS TERMS AND CONDITIONS

SCOPE OF APPLICATION
1. These terms and conditions apply to contracts for the rental of hotel rooms for accommodation, as well as all related services and deliveries provided by the hotel (hotel accommodation contract). The term “hotel accommodation contract” includes and replaces the following terms: lodging agreement, guest accommodation contract, hotel contract, and hotel room contract.
2. The subletting or further rental of the provided rooms, as well as their use for purposes other than accommodation, require prior written consent from the hotel. Section 540, Paragraph 1, Sentence 2 of the German Civil Code (BGB) is waived, provided the customer is not a consumer as defined in Section 13 BGB.
3. The customer’s general terms and conditions apply only if expressly agreed in writing in advance.
CONTRACT CONCLUSION, PARTIES, LIMITATION PERIOD
1. The contracting parties are the hotel and the customer. The contract is established upon acceptance of the customer’s request by the hotel. The hotel reserves the right to confirm the room booking in writing.
2. All claims against the hotel are subject to a limitation period of one year from the statutory start of the limitation period. This does not apply to claims for damages or other claims based on intentional or grossly negligent breaches of duty by the hotel.
SERVICES, PRICES, PAYMENT, OFFSETTING
1. The hotel is obligated to provide the rooms booked by the customer and to deliver the agreed services.
2. The customer is obligated to pay the agreed or applicable hotel prices for room rental and additional services used. This also applies to services arranged by the customer directly or through the hotel, provided by third parties and paid in advance by the hotel.
3. The agreed prices include applicable taxes and local charges at the time of contract conclusion. Local charges payable by the guest under municipal law, such as tourist taxes, are not included. If statutory VAT rates or other local charges change after contract conclusion, the prices will be adjusted accordingly. This applies to consumer contracts only if the period between contract conclusion and fulfillment exceeds four months.
4. The hotel may condition its approval of the customer’s request to reduce the number of booked rooms, hotel services, or the customer’s stay duration on an appropriate price adjustment.
5. Hotel invoices are due immediately upon receipt without deduction. If payment on account is agreed, the invoice must be paid within ten days of receipt, unless otherwise agreed.
6. The hotel is entitled to request an appropriate advance payment or security deposit from the customer at the time of contract conclusion, such as a credit card guarantee. The amount and due date of the advance payment can be agreed in writing. Legal provisions remain unaffected for package travel. In case of late payment, statutory regulations apply.
7. In justified cases, such as customer payment defaults or contract extensions, the hotel is entitled to request an increased advance payment or security deposit even after contract conclusion, up to the full agreed amount.
8. The hotel may also require an appropriate advance payment or security deposit from the customer at the beginning or during their stay, covering existing and future claims under the contract, unless already provided.
9. The customer may only offset or withhold payments against undisputed or legally established claims.
10. The customer agrees to receive invoices electronically.
CANCELLATION BY THE CUSTOMER (WITHDRAWAL, CANCELLATION) / FAILURE TO UTILIZE HOTEL SERVICES (NO-SHOW)
1. The customer may only withdraw from the contract if a right of withdrawal is explicitly agreed in the contract, a statutory right of withdrawal exists, or if the hotel explicitly agrees to contract termination.
2. If the hotel and customer have agreed on a deadline for free cancellation, the customer may cancel within this period without incurring payment or compensation claims from the hotel.
3. If no withdrawal right is agreed or has expired, and the hotel does not agree to contract termination, the hotel retains the right to the agreed remuneration despite the customer’s non-utilization of services. We recommend purchasing travel cancellation insurance, available on our website.
CANCELLATION BY THE HOTEL
1. If the customer is granted a free cancellation period, the hotel is equally entitled to withdraw from the contract within this period if there are inquiries from other customers for the reserved rooms and the customer does not waive their right to cancel upon request.
2. If an agreed or required advance payment is not made within a set grace period, the hotel is entitled to withdraw from the contract.
3. The hotel may also withdraw from the contract for justified reasons, such as force majeure, misleading or false booking information, security risks, or illegal purposes of the stay.
4. Legitimate hotel cancellation does not entitle the customer to compensation.
ROOM AVAILABILITY, CHECK-IN, CHECK-OUT
1. The customer has no entitlement to specific rooms unless explicitly agreed in writing.
2. Booked rooms are available from 2:00 PM on the agreed arrival day. Early availability is not guaranteed.
3. Rooms must be vacated by 11:00 AM on the agreed departure day. The hotel may charge 50% of the full room rate for late check-out until 6:00 PM, and 90% after 6:00 PM.
HOTEL LIABILITY
1. The hotel is liable for damages resulting from injury to life, body, or health. It is also liable for other damages caused by intentional or grossly negligent breaches of duty.
2. For valuables exceeding €800 or other items over €3,500, a special storage agreement with the hotel is required.
3. Parking in the hotel garage or lot does not constitute a storage contract. The hotel is only liable for damages to vehicles per the aforementioned liability terms.
4. Wake-up calls and message handling are performed with care. Liability follows the same conditions outlined above.
NON-SMOKING POLICY / FIRE ALARM COSTS
1. The entire hotel is a non-smoking facility. Guests who smoke in their rooms will be charged a €250 cleaning fee plus VAT.
2. If strong smoke odor prevents room rental the next day, an additional night’s stay will be charged at a minimum of €90.
3. All hotel areas are equipped with smoke detectors. If a fire alarm is triggered due to guest negligence, the guest is responsible for all resulting costs, including fire department fees and operational restoration costs.
FINAL PROVISIONS
1. Changes and additions to the contract must be made in writing. Unilateral changes by the customer are invalid.
2. Place of performance and exclusive jurisdiction for commercial transactions is Neustadt an der Weinstraße.
3. German law applies. The UN Sales Convention is excluded.
4. The EU provides an online dispute resolution platform: http://ec.europa.eu/consumers/odr/. The hotel does not participate in consumer arbitration.